TERMS AND CONDITIONS OF SALE
PRESS DIGITAL PTY LTD
Press Digital Pty Ltd
strives for excellence in all aspects of our dealings with our
corporate customers nationally, and to do this effectively, we have
had to standardise on and draw up a documented standard, in
accordance with NSW Trade Practices Act 1974 and in line with Fair
Trading Act, that protects both the interests of the wider
customer-base and the Press Digital business from unfair and illegal
practices effected by a very small minority.
These terms and
conditions are a legal contract which you are entering into when purchasing
product from Press Digital Pty Ltd - They cover all Products and Services purchased from C1 Group and Press
Digital Pty Limited A.B.N. 75 113 401 620 (also referred to as ‘Press Digital’),
either in-person at our retail dealerships nationally, via phone or via the online store found at
www.pressdigital.com.au.
DEFINITIONS
|
Term |
Definition |
|
Customer |
The person,
business or company that is the purchaser of the products and services. |
|
Products |
Any products
(including software) or services supplied to the Customer by Press
Digital and described in Press Digital’s documented tax invoice/s. |
|
Sales
contract |
Any sales
contract or distribution agreement entered into by Customer and Press
Digital in respect of the Products and Services supplied to Customer in
which these Terms are deemed to be incorporated. |
ORDERING PROCESS
Customer Account
Details / Login
Press Digital Pty Ltd
does not take responsibility for Customer user names and password protection.
It is the responsibility of the Customer to protect and control the use of user
names and passwords. Customers are liable to pay all monies outstanding from
the purchase of goods on their account by any person that uses their user name
or password without their consent. The Customer agrees to release and indemnify
Press Digital in connection with any use, authorised or unauthorised, of the
Customer’s user name and password. Press Digital may suspend or cancel the
Customer’s account at any time without prior notice for reasons including
unlawful use of trademarks, material or inappropriate dealings with Press
Digital staff.
Delivery Address
and Contact Details
Press Digital require
a physical street address and landline telephone number to allow the accurate
and prompt delivery of Products purchased. Delivery is via a tracked
parcel service or local courier and cannot
always be to a Post Office Box - In some instances we may be able to arrange PO
Box delivery but physical contact address details will additionally be required
for identification purposes. Persons receiving the Products at the delivery address
will be presumed by Press Digital and the third-party courier to be authorised
to do so.
NOTE: An authorised
signatory should be available to sign and take responsibility for the Products at
the delivery address. Photo identification may be requested depending on
the value of the order or address involved.
Orders and
Delivery
All orders placed
with Press Digital - regardless of how they are placed - are subject to confirmation and acceptance by Press
Digital.
Press Digital will
endeavour to deliver the Products to the Customer at the address specified in
the order details in an expedient manner. Where the Products are not available,
the Customer will be notified of this by Press Digital via email as soon as possible.
Press Digital makes best endeavours to keep the vast majority of our range on
hand but manufacturer delays can occur. We do not accept any legal
responsibility for such delays.
If there is no-one at
the delivery address or no-one of appropriate age or state is available to
receive the Products, Press Digital may charge the Customer additional delivery
fees.
Once delivered to the
Customer or custodian, the Products become the responsibility of the Customer.
The Customer will take ownership and be responsible for Products that are lost
or stolen.
Prices and Payment
Payment options
include Visa, MasterCard, BankCard and American Express credits cards. We also
offer BPay and Electronic Funds Transfer options. Products will be shipped once
payment has been cleared unless a pre-approved credit agreement has been put in
place.
All prices quoted on
the online store are in Australian Dollars and are inclusive of GST unless
otherwise stated.
Press Digital reserve
the right to change pricing at their discretion. Prices may be changed as a
result of, but not limited to, market fluctuations, changes in bank fees or
mistakes made by suppliers. Press Digital will make best endeavours to provide
the Customer with notice of the pricing changes. In the event of a price change,
the Customer may cancel an order by giving Press Digital notice of intent,
within seven (7) days of the announcement of the price change.
Payment is required
prior to delivery of the Products to the Customer unless otherwise agreed upon
in writing by an authorised officer of Press Digital. If the Customer fails to
make payment in accordance with this clause after demand for payment by Press
Digital, all amounts owing by the Customer to Press Digital will immediately
become due and payable together with the cost of legal enforcement.
Press Digital may in
its sole discretion suspend the account of the Customer until all amounts owing
are paid for in full and from time to time and at any time, vary or cancel any
credit facility it makes available to the Customer.
The Customer will be
liable to pay interest plus late payment fees on any overdue monies at the annual rate of 2% above the
prevailing base lending rate quoted by the St. George Bank Limited. Interest
will accrue daily from the date payment became overdue until Press Digital has
received payment of the overdue amount, together with any interest accrued.
The Customer shall
pay the full amount due to Press Digital under this clause and shall not deduct
from that amount any tax in relation to purchase of the Products. The Customer
shall reimburse Press Digital for any taxes Press Digital pays on its behalf.
The prices for
specific Products are displayed on the Press Digital website. This price is the
final price to be paid by the Customers at the time of placing an order
excepting shipping and handling charges fully disclosed prior to checkout. Press
Digital will endeavour to advise Customers of significant price changes, however
reserves to right make price changes without notification.
We will not make a
price adjustment if an order has already been shipped. Please note that
promotional pricing may not be applied after an order is placed.
To cancel an order
the Customer may call or send an email to ensure the transaction is documented.
Please note that the order cannot be cancelled without a Return Material
Authorisation (RMA) number. Shipping costs and merchant fees (credit card
fees) are not refundable. See Returns
procedures below.
For each order, the
Customer must pay the applicable price for the relevant goods plus the delivery,
handling fees and any taxes applicable specified on the online store, as quoted.
The Customer order
and credit card details are encrypted, safe and secure. Press Digital uses an Internet
payment service gateway provided by St. George Limited to provide a secure
environment for the authorisation of credit card transactions over the Internet.
All personal and credit card information provided to Press Digital is also
encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that
protects data as it travels over the Internet.
Pictures and
Images
Press Digital
endeavours to display accurate pictures of the Products on its website. It is
possible the picture shown may differ slightly from the actual goods for sale. It is
responsibility of the Customer to read the description of the Products carefully
before making a purchase. Images of Products on the website are used under
licence and remain the property of their respective owners.
RETURNS AND
WARRANTIES PROCEDURES
This agreement
contains the limited warranty and terms and conditions applicable to all Press
Digital Products such as personal digital assistants, notebooks, computer
hardware, components and services. The Customer must read the individual
warranties for Products and accessories contained within the packaging of the
individual Products. By completing the checkout process and selecting "I Agree"
during this process, the Customer agrees to be bound to the Press Digital Terms
of Sale agreement as stated in this document and understands that it applies to the
purchase of all Products from Press Digital.
Restrictions
Imposed by Manufacturers
Press Digital is an
authorised reseller and distributor of a broad range of Products and for many of
these Products Press Digital is not the service / support agent. Each
manufacturer specify conditions under which the Products Press Digital
distribute may be returned and supported. It is the responsibility of the
Customer to read and understand the conditions outlined by the manufacturer in
addition to those detailed by Press Digital. A Return Material Authorisation
(RMA) must be issued prior to the return of any goods to Press Digital. Where
Products are to be returned directly to the manufacturer, refer to the
manufacturers terms and conditions as you may be required to obtain a return
authorisation from the warranty service agent specified by the Manufacturer.
Refer to the
manufacturer’s website for warranty information and service / support agents in
Australia or contact
support@pressdigital.com.au for specific contact details of the appropriate
repair centre.
Dead on Arrival
(DOA) Products, Returns and Refunds
Any Products which
are received damaged or where the Products fails shortly after sale (up to 7
days from date of purchase) to an end-user is considered DOA. The Customer is
to follow the steps described below:
Step 1:
Upon receipt of the Products believed to be DOA, Press Digital must be
notified. Customer must log in to the Press Digital website, go to ‘Order
Status’, ‘View’ detail of Product to be returned, click on the ‘RMA’ link, then
complete and ‘Submit’ the form provided.
Step 2:
A RMA number will be displayed. Record the RMA number for future reference.
Step 3:
Upon receipt of an approval, via email, authorising the return of the Products,
Customer is to arrange for the Products to be shipped to ‘Press Digital, Ground
Floor, 6 West Street, Pymble NSW 2073’, at the Customer’s expense. Please note
that an authorisation to return is provided to allow Press Digital to evaluate
the units in question.
Step 4:
The RMA number should be clearly written on either the outside of the shipping
carton or on a note enclosed inside the shipping carton. If the RMA number
cannot be identified, the Products will be returned at the Customer's expense.
Step 5:
Press Digital will endeavour to repair or replace the product within seven (7)
working days of receipt of DOA Products. Where Products cannot be replaced
within this timeframe, Press Digital will contact the Customer and advise of the
estimated delivery date.
NOTE: Where a Product returned as DOA is not
found to be faulty, the Customer may be charged a ‘no-fault’ fee of up to $AUD100
for the services of a technical assessor outside warranty.
Limited Return and
Credit of Goods Policy
All returns for
credit or exchange may be subject to a 15% minimum restocking fee (and/or potentially
consulting or services fees) and must be completed within 30 days from the invoice
date. The majority of Product manufacturers do not allow opened
non-defective items to be returned for credit or exchange.
Please note that we do not accept
goods for return in the following situations:
-
Where a customer has purchased
a product outside their technical scope or expertise to operate and fails to
operate the goods where reasonably expected to do so.
-
Where a customer is unable to
understand operational procedures or is simply "frustrated"
through lack of training or experience.
-
Where a product purchases a Software Development Kit and
finds they do not have the training to develop what they set out to through
no fault of the device.
-
Where a customer has simply
changed their mind or has found the same product for a different price
elsewhere.
-
Where customer-specific circumstances such as lighting,
temperature, location, jurisdiction, or other factor outside the control of
Press Digital make a product perform in a way that is outside the scope or
experience of the customer or Press Digital Staff.
Press
Digital will in all cases attempt to be reasonable and will usually offer a
compromise wherever possible in situations where goods do something simply
unexpected by the customer or in cases where experience and devices do not
match, however, we do not automatically have to offer a refund under the Fair
Trading Practises Act and reserve the right to refuse refunds in many
circumstances. Where confusion exists, a store credit or upgrade will often be
effected to ensure mutual satisfaction with the returns process.
Press Digital may charge consulting fees for services rendered where services provided
are associated with any products returned for refund. Such serivces will
be charged at the standard Class 1 - C1 Group consulting rate (currently $175ex
GST / hour - min 2 hours). Such fees may be deducted from any credit applicable.
Where a return is
permitted by Press Digital Support staff, Press Digital maintains a strict seven (7) day product return
policy (see below for details).
Step 1:
Should the Customer wish to return any Press Digital Products, Press Digital
must be notified. Customer must log in to the Press Digital website, go to
‘Order Status’, ‘View’ detail of Product to be returned, click on the ‘RMA’
link, then complete and ‘Submit’ the form provided.
Step 2:
A RMA number will be displayed. Record the RMA number for future reference.
Step 3:
Upon receipt of an approval, via email, authorising the return of the Products,
Customer is to arrange for the Products to be shipped to ‘Press Digital, Ground
Floor, 6 West Street, Pymble NSW 2073’, at the Customer’s expense.
Step 4:
The RMA number should be clearly written on either the outside of the shipping
carton or on a note enclosed inside the shipping carton. If the RMA number
cannot be identified, the Products will be returned at the Customer's expense.
Step 5:
Press Digital will provide the Customer with the ability to exchange the Product
with other Product in stock, supply a credit voucher for use via the Press
Digital website or in limited circumstances as required specifically under Dept of Fair
Trading / Fair Trading Act guidelines, provide a refund less shipping and handling expenses.
Special
Conditions
Returns other than warranty will NOT be
accepted after seven (7) days from the date of invoice, other than DOA Products
/ those covered under the manufacturer’s warranty
Returns, other than
Warranty Products, will NOT be accepted if Products are not in original condition
(seal broken or shrink wrap removed) and/or used, meaning not fit for resale.
If such a return is accepted, a restocking fee based upon assessment
of returned stock will be deducted from any credit provided.
Press Digital will
not be liable for any damage or defects of the Products that have been caused by
the improper transport or storage or by any abuse, neglect or improper use,
installation, maintenance or unauthorised repair. The provisions of this clause
do not extend to any Products which have been added to, varied, or otherwise
modified by any person other than Press Digital.
Products such as special order, clearance or those marked and supplied on
a ‘NO RETURNS’ basis can not be returned to Press Digital unless the Products
are deemed to be faulty within the warranties imposed by statute and which
cannot be excluded by these terms and conditions.
Press Digital will
charge a restocking fee to attempt to recover part of the repackaging costs if
Products are not returned in original and resalable condition. Press
Digital enforces any such restocking fees through the use of a collections
agency which may affect your credit score should any accounts not be settled
within 14 days.
PRIVACY
Press Digital
respects the privacy of the Customer.
Press Digital
complies with the Privacy and Personal Information Protection Act 1998 which
details standards for the collection, access, storage and use of personal
information which Press Digital obtains during the sales process.
All information
collected in-person or through the Press Digital website will be kept strictly
confidential and will not be sold, rented, distributed or otherwise voluntarily
disclosed to any person or company except specifically for the purposes of Customer order
fulfilment.
Press Digital has
strict measures in place to ensure your personal information is protected from
unauthorised access, loss, misuse, disclosure or alteration.
Press Digital’s
Privacy Statement can be viewed at
http://store.pressdigital.com.au/store/privacy.php
Credit / Account Assessment
For the purposes of a
credit assessment, Press Digital may need to disclose to a credit reporting
agency information acquired by Press Digital in the credit application process.
The Customer authorises Press Digital to disclose the following information to a
credit reporting or law enforcement agency for these purposes:
·
Customer name and address - for security
purposes;
·
Credit limit on existing
Customer accounts - for credit assessment purposes;
·
Amount of any overdue payments
of at least 60 days;
·
Advice that the overdue payment
is no longer overdue;
·
Any method of payment
including, but not limited to, cheques, electronic funds transfer, BPay, credit
card payments which have been dishonoured;
·
Information that, in the
opinion of Press Digital, the Customer has committed a serious credit
infringement and
·
Information that Press Digital
has ceased to supply the Products to the Customer.
LIABILITY
To the extent
permitted by law, Press Digital will not be liable to the Customer or any other
person under any circumstances for any loss of use, profit, revenue, interest,
goodwill or data, or for any injury or death to any person or parties for any
indirect, incidental or consequential damages sustained or incurred by the
Customer, whether such liability arises directly or indirectly as a result of
any negligent act or omission or wilful misconduct of Press Digital or its
employees or agents or the supply, performance or use of any products or
services or any breath of Press Digital of its obligations under these Terms and
Conditions or any relevant Sales Contract.
ACCEPTANCE
Customer
Acceptance of Terms and Conditions
By using the Press
Digital online store, the Customer is in agreement with these Terms and
Conditions and Privacy Statement. If the Customer DOES NOT agree with any of the
above clauses, they should not enter into a sales contract with Press Digital or
use the Press Digital website.
Changes to Terms
and Conditions
It is the
responsibility of the Customer to read and understand Press Digital’s Terms and
Conditions each time an order is generated by the Customer.
Press Digital may add
to, delete or change these Terms and Conditions, without notice. Each order is
governed by the current Terms and Conditions posted on Press Digital’s website
at the time an order is generated.
Shipping & Warranty Returns
