United's CCP takes control of the warranty at the end of the original manufacturers warranty. During the manufacturer period, the customer still goes through their normal warranty procedure. I.e. If the manufacturer has a 1 year warranty, a +2 year will give the customer a total of 3 years. The 1st year from the manufacturer, and the 2nd and 3rd years from United. The 5 Year Upgrade service also begins after the expiration of the standard warranty, however finished 5 years from the equipment's original date of purchase. United provides an attractive market leading physical retail warranty product. Features are:
Professional retail packaging
Complete terms and conditions supplied
Easy to read service procedures
Brochure or CD version is provided for easy online warranty registration (registration forms always included)
Benefits of the Customer Care Program (CCP)
Enhances The Original Manufacturers Warranty
Extends The Total Period of Cover On The Parts and Labor
No Repair Bills
Hassle Free Service
We Come To You. No Risk Of Further Damaging From Transporting Heavy Equipment Back To A Service Centre
Most Large Screens Don’t Fit In A Car
Protecting your investment
Features of the Customer Care Program (CCP)
Up to 5 Years Total Coverage Available
Nation Wide Coverage
On-Site Service and Support
Repair or Replace
Forward Shipment on Most Parts
On-Site response Time Normally Under 8 Business Hours
Free Call 1800 Australia Wide (0800 NZ)
PEACE OF MIND
All our CCPs are on-site warranties giving customers the satisfaction of knowing that they only need to call United and the rest will be taken care of.
SERVICE TYPES
United CCPs are all on-site as standard. Due to the vast range of equipment United can cover, there are 4 main different types of on-site services provided depending on the product:
ON-SITE REPAIR One of United's service agents will go out to the customer's home or business and fix the equipment. The system is not usually taken off site.
ON-SITE EXTRACTION Up to 2 service agents will remove and re-fit the equipment from the home or business. The equipment is also transported to and from the service centre free of charge.
PICK-UP & DELIVERY Similar to extraction, although the customer is to have the equipment ready packed in a box for a courier pick-up. Repaired equipment will also be returned via courier.
RTB EXTRACTION Used for Car Audio where the customer drives the car to United's service agent for removal of the equipment. Then once repaired, the equipment will be re-installed into the car.
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